Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wormly.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wormly.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wormly.com.au.

ich means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wormly.com.au. Please note that returns will need to be sent to the following address:
47 Highett rd, Hampton VIC 3188

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wormly.com.au.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Policy

Last updated: 25/02/26

At Wormly, we want you to feel confident when ordering from us. This policy explains how returns and exchanges work, in line with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Returns for Defective Products

We accept returns for products that are:

Faulty or defective on arrival
Damaged during transit
Not as described

If your item is defective, please contact us within 14 days of receiving your order with:

Your order number
A short description of the issue
Clear photos or video of the product

We will assess the issue and offer a replacement, repair, or refund, including return postage where applicable.

Returns for Change of Mind (Non-Defective Products)

We accept returns for non-defective items if:

The return request is made within 14 days of delivery
The product is unused, clean, and in original condition
The item has not been installed in soil or used with organic waste

Due to the nature of composting and hygiene, used Wormly units cannot be returned for change of mind.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Exchanges

We accept exchanges for:

Defective items
Incorrect items sent

If you would like to exchange a product, please contact us and we will arrange the next steps.

Items That Cannot Be Returned

Products that have been installed, buried, or used with food waste
Products that are not in original condition
Clearance or final-sale items (if applicable)

How to Start a Return

To request a return or exchange, please contact us at:

Email: hello@wormly.com.au
Subject: Return Request – Order #[your order number]

We will respond within 1–2 business days.

Refunds

Once your return is approved and received, refunds will be processed to your original payment method within 5–10 business days.

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